1. The diagnostic fee is non-refundable. This fee does not include the repair cost. When your product reaches the repair facility and is examined by a technician, you will be contacted via email with a quote for the actual cost of repair.
2. If the issue is a result of faulty usage and it may not be covered under the warranty, you will be contacted via email with information on any applicable costs for repair.
3. Unless specifically requested, we will not return the original part, if it is replaced.